Shipping policy

We ship worldwide!

Your orders are shipped from our locations in Germany.

Orders are not shipped or delivered on weekends or holidays.

*Please note that shipping may take longer than usual because of the current sanitary situation.

Shipping costs

Germany: 3.5€

Rest of the world: 5.5€


Shipping times 

- 1 to 2 days in Germany
- 2 to 4 days in the rest of Europe
- 4 to 6 days in the US & Canada
- 7 to 9 days in Australia


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 48 hours of working days


Customs, Duties, and Taxes

LADÉMA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


LADÉMA is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us at 
Please save all packaging material and damaged goods before filing a claim.
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